Leading teams is a tough job these days. If you really want to shine as a team leader, below are some golden rules that you can put in to practice immediately and get outstanding results.
1. Involve yourself with team: Step down from leadership pedestal. Build a one-on-one relationship with each team member.
2. Become a co-learner: Don’t pose to be ‘I know it all’ person. Admit your shortcomings and keep moving on the path of continuous learning.
3. Hire the best: Team-building starts with the induction of members. Remember, hiring outclass members can accelerate the process of building an outclass team.
4. Utilize diversity: Accept and appreciate individual differences within team. Don’t let people take differences as source of conflict. Use differences as a resource to build team strength.
5. Analyze Periodically: Regularly review team performance. Periodic review will help you identify member who needs appreciation for good work or support in case they struggle for success.
6. Craft information channels: Ensure team connectivity. Information sharing prevents communication problems and builds mutual trust.
7. Demonstrate candidness: Make certain that you treat you have an open relationship with people. Keeping the human side in mind, address their concerns, apprehensions and fears.
8. Promote Fun: The goals team strives to achieve should be taken seriously, but teamwork should remain a ‘serious fun’. Enable hilarity, delight and enjoyment in the team.
9. Tolerate disappointment: Frustrations, failures and disappointments are part of the game. How do you handle them and lead your team during a tough moment is the real test of your leadership skill.
COMMENTS:
“Great tips! Each of them can be deeply developed as a project for life, not only for the team leaders concept as we see in call center / service center industry, but also for C and D-bands. Thanks for sharing these lessons!”
Rogerio 'Rog' Marinheiro
Senior HR Manager Operations Convergys LATAM Convergys, Brazil
Employee Care HRO Vendor at Johnson & Johnson
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“Excellent tips, I definitively coincide with all of them and strongly belive that doing so you can not only expect stronger long term teams but also to be able to pass through problems-crisis-tough times-tsunamies, by strengthening and developing each member skills; I would only include to the list the monitoring of team stress, challenging their best abilities but letting them feel achievement and recognition.”
Evodio Cerda
Controller en Cooper Lighting de Mexico S de RL de CV, Mexico
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“These are the "golden" basic rules that we should know to begin with, but often most of us forget to practice them. It was a good reminder. Thanks Qaiser.”
Tanweer Imam
Q.A. Manager, Rock-Tenn Company, Philadelphia
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“I appreciate the reminder!! Outstanding tips for all of us to remember and follow.”
Dale Jung
Experienced Operations Executive, Clinical and Ancillary Services,
Director, Imaging/Radiology Services and Consultant, San Francisco
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“I agree with all of the above!”
Belinda Victoria Baardsen
Senior Retail Account Manager at Staples Contract, Inc. Florida
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“All leaders would do well to take heed and use this toolkit!”
Peter lance
Business Partner WoollyLanc LLC, Saginaw, Michigan
Business Partner - HR Strategist and Thought Leader at WoollyLanc LLC
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“Thank you for the "tips" and "reminders". Great list!”
Todd Cover
CEO USSCO Federal Credit Union, Pennsylvania
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